Emergency Contact Numbers

  • 911- for all emergencies

  • Chestnut Hill Hospital - (215) 248-8200 for medical emergencies.

  • PECO - 1-800-841-4141 for electrical emergencies

  • PGW - (215) 235-1212 for gas leaks and emergencies

  • PWD - (215) 685-6300 for water emergencies

  • Philadelphia Fire Department | Engine 09 - 6900 Germantown Ave, Philadelphia, PA 19119.

  • 14th Police District - (215) 686-3140. The 14th District also puts out a weekly crime bulletin. To subscribe reach out to Raubert Hicks, Raubert.Hicks@Phila.gov

Health & Safety

Victim/Witness Assistance

Adult Services

For victims of crimes committed by an adult offender (age 18 & over), this office can provide you with information on your rights and how they can help you.

  • Philadelphia Police Victims Services Unit - 215-685-1158

  • Phila District Attorney (Adult & Juvenile Offenders) - 215-686-8027

  • Northwest Victims Services - Servicing the 5th, 14th, 35th, 39th Police Districts -215-438-4410

Youth & Teen Services

These agencies provide information for services for Youth & Teenaged victims and witnesses.

Domestic Violence

In addition to counseling, legal and medical advocacy, emergency shelter and safety planning, this organization can help you file a Protection from Abuse (PFA) order. A PFA is a court order issued by a judge that can help provide protection for you and your children from an abusive person. A hotline service is also available 24/7.

Sexual Assault

Services are available to all victims of sexual violence, including female and male victims who are adults, teens, or children. Crisis and support counseling is available for sexual assault victims, family members, and others close to the victim. counseling is available both in person and on the telephone. An Advocate will provide accompaniment to the hospital, police, and court proceedings and assist on navigating the medical and criminal justice systems. Hotline and accompaniment services are available 24 hours a day.

MADD-DUI

These agencies can provide you counseling, support information, and referral services for victims of DUI crashes and their families.

Child Abuse

These agencies can provide you counseling, information, and referral services for abused and neglected children and their families.

  • Philadelphia Children's Alliance - 215-387-9500

  • Department of Human Services (DHS) Parent Action Network (PAN) -215-PARENTS (215-727-3687)

  • Children's Hospital of Philadelphia (CHOP) Child Abuse, Referral and Evaluation (CARE) Clinic - 215-590-4923

  • Children's Hospital Children Crisis Treatment Center - 215-569-4555

Elder Abuse

These agencies can provide you counseling, shelter, and protective services for older victims and their families.

LGBT Services

These agencies can provide counseling, information, and referral services for Lesbian, Gay, Bisexual and Transgendered victims and their families.

Homicide Assistance

These agencies can help family members of Homicide Victims by providing resources, support & referrals.

Safe Cam Program

Registering your camera not only helps deter crime but assists the Department in its overall crime prevention strategy in your neighborhood. Protect yourself, your family and your community by registering with SafeCam.

Become a part of the Philadelphia Police Department SafeCam network!

https://safecam.phillypolice.com/

Phone Support Lines

Police Services

FOR ALL EMERGENCY POLICE AND FIRE SERVICES, DIAL 911

FOR NON-EMERGENCY SERVICES, DIAL 311
Philly 311 can provide information, updates, and process service requests for all City departments. 311 is available Monday – Friday from 8:00 AM – 8:00 PM, Saturday from 9:00 AM – 5:00 PM.

If your rights have been violated by the police, contact the Public Interest Law Center at 215-627-3851.

The 14th Police District website provides specific information on criminal activity patterns, crime prevention, and helpful contact information for police services and personnel.

14th District, Capt. Smith
43 W. Haines Street
Philadelphia, PA 19144
215-686-3140 x3141

Crime Services

If you have been the victim of a crime, Northwest Victims Services can provide support, services and information. (Services are free.)

Northwest Victims Services
6301 Germantown Ave.
Philadelphia, PA 19119
215-438-4410